At Ethikraft, we take pride in delivering high-quality, eco-friendly jute rugs to our B2B partners. Due to the nature of custom production and international shipping, our return policy is structured to ensure clarity and fairness for both parties.

🔁 Return Eligibility

As a B2B supplier, we generally do not accept returns on bulk or custom orders unless the product is:

• Significantly damaged in transit
• Defective due to a manufacturing issue
• Incorrect (i.e., not matching the confirmed specifications)

Requests for return must be raised within 7 days of receiving the shipment.

📦 Non-Returnable Items

We do not accept returns in the following cases:

• Change of mind after confirmation of order
• Minor variations in color, texture, or size (handmade products may have slight natural variations)
• Delay caused by customs or freight carriers beyond our control

📸 Reporting Issues

If your order arrives damaged or incorrect:

1. Take clear photographs of the packaging and the product.
2. Email us at hello@ethikraft.com within 7 days of receipt.
3. Include your order number and a detailed description of the issue.

We will investigate and respond with next steps within 3 business days.

💸 Refunds (if applicable)

If your return request is approved:

• We may offer a replacement, partial refund, or full refund depending on the situation.
• Refunds will be processed to your original payment method within 7–10 business days.
• For bulk shipments, refunds may take longer due to currency exchange and banking timelines.

🚚 Return Shipping

• If a return is approved, return shipping charges will be discussed based on the issue.
• For eligible claims, Ethikraft may bear the cost or arrange pickup via our logistics partner.
• Products must be returned in original packaging and unused condition.

📞 Contact Us

For return or refund queries, please contact:

📧 hello@ethikraft.com
📞 +91 77788 86215

Thank you for your trust in Ethikraft. We strive to make every order right, and appreciate your cooperation in resolving any concerns swiftly.