At Ethikraft, we are committed to delivering high-quality eco-friendly jute rugs to our B2B customers across the globe in a timely and efficient manner. This Shipping Policy outlines our shipping practices, timelines, and responsibilities.

1. Shipping Destinations

We ship internationally, with a primary focus on the United States. If your business is located outside of the USA and you wish to place an order, please contact us directly to confirm availability.

2. Order Processing

• Orders are processed only after confirmation and receipt of the agreed payment as per our terms.
• Processing time varies depending on the order volume, product type (machine-stitched or hand-stitched), and customization requirements.
• Standard processing times range from 7 to 21 business days.

3. Shipping Methods & Carriers

• We partner with reliable international freight and logistics providers to ensure safe and timely delivery.
• Shipping method (air or sea) is determined based on order size, delivery location, and buyer preference.

4. Shipping Charges

• Shipping costs are not included in the product price and will be calculated separately based on order size, weight, and destination.
• For bulk orders, we may offer negotiated rates or coordinate with your preferred freight forwarder.

5. Customs, Duties & Taxes

• All international shipments may be subject to customs duties, import taxes, or other fees levied by the destination country.
• These charges are the sole responsibility of the buyer. Ethikraft is not liable for any additional fees incurred during importation.

6. Delivery Timelines

• Estimated delivery time will be communicated at the time of order confirmation.
• While we make every effort to meet delivery timelines, delays may occur due to customs processing, logistics disruptions, or unforeseen circumstances.

7. Shipment Tracking

• Once your order has been dispatched, tracking information will be shared with you via email or WhatsApp.
• We encourage buyers to monitor the shipment using the provided tracking number.

8. Damaged or Lost Shipments

• In case of visibly damaged shipments upon delivery, please take photos and notify us immediately.
• For lost shipments or issues during transit, Ethikraft will assist in coordinating with the logistics provider to resolve the matter, but is not liable for delays or loss caused by third-party carriers.

9. Buyer Responsibilities

• Ensure accurate shipping details are provided at the time of order.
• Make necessary arrangements for customs clearance and timely receipt of goods.

10. Contact Us

For any questions or concerns about these Terms, please contact us:
📧 hello@ethikraft.com
📞 +91 77788 86215